Legal

Global Privacy Policy

How Techreet SARL, operating as Techryt BPO, collects, uses, discloses, and protects personal data.

Last updated July 2026. A plain-language summary is below, and the full legal text is available to download.

In plain language

This is a summary of the policy. The full legal text is authoritative and is reproduced in the document below.

Who controls your data

Techreet SARL, operating as Techryt BPO, is a company established in Lebanon with a US-registered counterpart, serving clients across the GCC, Europe and the USA. Where we run our own services — our websites, chatbot, talent pool and direct correspondence — we act as a controller. Where we work on contact lists, campaign or support instructions supplied by a client, we act as a processor on that client's behalf.

What we collect

Depending on the context this can include identification and contact details such as name, employer, role, email, address and phone numbers; demographic and relationship data such as country of residence and language preference; communication data such as call content, recordings and transcripts where permitted by law, chat messages, call metadata and agent notes; marketing and preference data such as opt-in and opt-out records and suppression lists; technical and usage data such as IP address, device and browser information, cookies and log data; and talent pool and recruitment data such as CVs, professional history, qualifications, interview notes and short audio introductions.

Why we use it, and on what basis

We process personal data to perform contracts with clients and partners, to pursue legitimate interests such as improving our services, evaluating talent pool submissions and securing our networks, to meet legal obligations, and — where the law requires it — on the basis of consent. Where consent is our basis, it can be withdrawn at any time without affecting processing carried out before withdrawal.

International transfers

Because our teams and clients are spread across Lebanon, the GCC, Europe and the USA, personal data may be processed in countries other than where it was collected, and some of those countries have less protective laws than your own. Where required, we rely on European Commission Standard Contractual Clauses or an equivalent mechanism for transfers out of the EEA or UK, require recipients to be bound by adequate data protection obligations, and add technical and organisational safeguards.

Who we share it with

We share personal data only where lawful and appropriate — with clients where we act as a processor, with vetted sub-processors and service providers who support delivery, with professional advisers and authorities where we are legally required to, and with business counterparts in connection with a transaction. We do not sell personal data, and we do not share it for cross-context behavioural advertising.

How long we keep it

We keep personal data only as long as the purposes require it and as long as our legal, contractual and regulatory obligations demand. Retention is driven by the length of the client relationship, statutory record-keeping duties, any actual or potential dispute, and operational needs such as maintaining suppression and do-not-contact lists. Call recordings, campaign data, talent pool submissions, chatbot transcripts and related records are typically deleted or anonymised once those periods pass, unless a longer period is required or permitted by law.

How we protect it

We apply technical and organisational measures including access controls and role-based permissions, encryption and secure transmission where appropriate, logical and physical security controls, staff training, and incident detection, response and notification procedures. No system or internet transmission can be guaranteed completely secure, and we do not claim otherwise.

Your rights

Depending on where you live, these may include access, rectification, erasure, restriction of processing, data portability, objecting to processing including direct marketing, rights relating to automated decision-making, and withdrawing consent. EEA and UK residents may also lodge a complaint with a supervisory authority. California and certain other US state residents may have additional rights, including the right to know, the right to delete, the right to correct, and the right to non-discrimination for exercising them. We may need to verify your identity before we respond.

Cookies, children and automated decisions

We use cookies and similar technologies to operate and measure our sites, chatbot and portals, and you can control them through your browser. Our services are not directed at children, and we do not knowingly collect personal data from them. We may use limited profiling and automated decision-making in our AI products and quality tools, and the policy sets out the circumstances in which that occurs and the rights that apply.

Changes and contact

We update this policy from time to time and will publish the revised version here with a new date. For any question, request or complaint, use the contact page.

Full policy

Last updated July 2026. The complete legal text, including the definitions and the jurisdiction-specific clauses, is embedded below and available to download.

Questions about privacy? Contact us.